About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B partners (Managed and/or Self Serve) during the different parts of their partner journey; from sign-up, on-boarding and payouts to optimizing our internal and external partner Knowledge Center. You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more of the operations area: Managed partners- contracting, payments, system administration Self Serve - partner analysis & experience, products, system administration You are expected to lead by example by showing a positive can-do attitude and role modeling the principle of taking ownership. Excellent communication and organizational skills are required in this role. You will be based in Winnipeg Canada reporting to your Team Lead / Manager within the B2B team What You'll Be Doing: Support: Handling of operations ticket inbound from our Commercial team and Partners Projects: Innovate the existing processes by initiating and dr