<p> <strong>Headquarters:</strong> Remote - Japan </p> <h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8z80zy32uz67zz90zdz80z6z89zz71z5mz84zcz80zgz68zx4z83zbz67zz84zz72zz74z4m">As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8z80zy32uz67zz90zdz80z6z89zz71z5mz84zcz80zgz68zx4z83zbz67zz84zz72zz74z4m h-lparen">(NRR).</span></p> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8z80zy32uz67zz90zdz80z6z89zz71z5mz84zcz80zgz68zx4z83zbz67zz84zz72zz74z4m">You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox.</span></div> <div> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8z80zy32uz67zz90zdz80z6z89zz71z5mz84zcz80zgz68zx4z83zbz67zz84zz72zz74z4m">You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams.</span></div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8z80zy32uz67zz90zdz80z6z89zz71z5mz84zcz80zgz68zx4z83zbz67zz84zz72zz74z4m">You will partner closely