WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes. WHAT YOU'LL ACHIEVE: - Resolve customer issues leveraging your technical expertise and act as the primary point of escalation for our external support teams. - Reproduce customer issues, perform initial triage and file software defects and feedback with Engineering - Work cross-functionally across engineering and product to build processes and manage issues. - Develop deep product and platform expertise, diagnose and prevent recurring issues while contributing to feedback loops that improve both product quality and existing workflows. - Manage to key performance metrics defined within the CX Team. - Create and maintain internal knowledge libraries and contribute to the creation of user-facing content. - Should be open to 24/5 shift model and particip