<p> <strong>Headquarters:</strong> Texas, United States <br /><strong>URL:</strong> <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=41a778b2-3a5e-42c7-9770-87f62458fb3e&ccId=9200871460505_2">https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=41a778b2-3a5e-42c7-9770-87f62458fb3e&ccId=9200871460505_2</a> </p> <div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><span>Work Setup:<strong><span> Remote/WAH</span></strong></span></p><p><span>Equipment:<span> (BYOD) Bring-Your-Own-Device</span></span></p><p><span><span>Salary:</span></span><span><span><span> $16/hr</span></span></span></p><p><span><br></span></p><p><span>The <strong>Customer Service Representative II</strong> is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. </span></p><p><span><br></span></p><p><span>What does a day in the life of a Customer Service Representative look like?</span></p><ul><li><p>Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat</p></li><li><p>Provides in-depth information about products and services to customers</p></li><li><p>Resolves complex customer issues in a timely and efficient manner</p></li><li><p>Follow up with customers to ensure that their issues have been resolved to their satisfaction</p></li><li><p>Properly and accurately document customer interactions in the organization’s CRM</p></li><li><p>Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently</p></li><li><p>Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues</p></li><li><p>Adhere to company policies and procedures</p></li><li><p>Meet or exceed performance targets for related KPIs</p></li><li><p>Continuously improve knowl