<p> <strong>Headquarters:</strong> Americas Remote </p> <h3>About <a href="http://customer.io/">Customer.io</a></h3> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p> <h3>About the role</h3> <p>Hi, my name is Caitlin, Senior Manager, Technical Support at <a href="http://customer.io/">Customer.io</a>, and I'm looking for an Email Deliverability Specialist to join our deliverability program within Technical Support. You'll help customers reach the inbox by diagnosing sending issues, advising on best practices, and guiding senders through an email ecosystem that keeps changing.</p> <p>You'll be one of several deliverability experts on a team that shares knowledge across Technical Support, so your work reaches well beyond your own queue. You'll partner with Customer Success, Technical Support, and Engineering: taking customer calls, equipping CSMs for customer conversations, working through complex technical cases alongside Engineering, and turning what you see in tickets into documentation, training, and better processes.</p> <p>You'll thrive here if you think about the health of the whole program, enjoy improving how work gets done, and are equally comfortable digging into a detailed case and having a direct conversation with a customer about acceptable use.</p> <h3>What we value</h3> <p><strong>Empathy and curiosity:</strong> You approach every customer with patience and a desire to dig deeper, especially when a conversation gets uncomfortable.</p> <p><strong>Clarity:</strong> You explain complex technical concepts simply and help others do the same.</p> <p><strong>Collaboration:</strong> You build strong partnerships across Support, Customer Success, a