<p> <strong>Headquarters:</strong> Ciudad de México, Mexico <br /><strong>URL:</strong> <a href="https://resolv.global">https://resolv.global</a> </p> <p><b><strong>We are seeking customer-focused and dependable Seasonal Customer Care Representatives to join our growing remote team.</strong></b></p><p><span>In this role, you will support customers across </span><b><strong>phone, email, webchat, and social channels</strong></b><span>, helping resolve inquiries related to orders, billing, product information, returns, and general account support.</span></p><p><span>We’re looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment. If you enjoy helping people, solving problems, and creating positive customer experiences, we’d love to hear from you.</span></p><p><br></p><p><b><strong>Key Responsibilities</strong></b></p><ul><li><span>Provide excellent customer service through phone, email, chat, and social channels.</span></li><li><span>Assist customers with order inquiries, returns, billing questions, and product information.</span></li><li><span>Accurately enter customer and order information into internal systems.</span></li><li><span>Resolve customer concerns professionally and escalate issues when necessary.</span></li><li><span>Maintain records of customer interactions and actions taken.</span></li><li><span>Identify opportunities to improve customer satisfaction and support sales initiatives.</span></li><li><span>Collaborate with team members and supervisors to ensure smooth operations.</span></li></ul><p><br></p><p><b><strong>Qualifications</strong></b></p><ul><li><span>Strong English verbal and written communication skills</span></li><li><span>Customer service or call center experience preferred</span></li><li><span>Ability to multitask in a fast-paced environment</span></li><li><span>Basic computer proficiency and ability to navigate multiple systems</span></li><li><b><strong>Typing spee